Please send us a note at firstname.lastname@example.org
We ship across Canada and the continental US.
Expedited Shipping is free for orders over $35 (before taxes and after all discounts are applied) across Canada.
Standard shipping rates apply for orders under $35 and to the US based on weight and your destination. Additional customs + duty fees may apply.
All orders are shipped from our third party fulfillment partner within 2 business days using Canada Post (Canada) or UPS (USA).
Once picked up by the carrier, standard shipping transit time is 3-7 business days depending on your location. Shipping times are only estimates.
Please keep an eye out for a shipping confirmation message to the email address or phone number that your used to check out within approximately 2 business days of placing your order. Please check your spam folder for this message, or your text message inbox if you checked out using a phone number.
Within this shipping confirmation notification, you will see a tracking link for Canada Post or UPS (USA orders).
Once your order ships, it leaves our facility and is in the capable hands of our shipping carriers. As such, we do not know much more than you do at this stage — please follow the tracking link closely and contact your carrier first about your order status before reaching out to us. All shipping related inquiries can be directed to email@example.com Please make sure to include your order number in your message to us.
Please allow shipping carriers up to 48 hours to update your shipping tracking status.
In the rare event that your package is lost or damaged in transit, please contact us at firstname.lastname@example.org with your order number and we can assist you with next steps.
Given the nature of our product, we cannot accept returns.
Please review our Refund Policy found in the footer menu of our website for more details. Please reach out to us if you have any questions at email@example.com
Refunds will be provided to the original form of payment.
Unfortunately, we are not offering custom messages at this time, but hope to bring this feature back soon!
We do not include bills or receipts in any of our packages.
Please notify us ASAP — while we cannot provide any guarantees, if we are able to catch your order before a shipping label is printed, we will be able to adjust your shipping address for you.
Please check your emails/text message inbox that you used at checkout, including your spam folder.
If your code is still MIA — please reach out to us at firstname.lastname@example.org
Oh no! If you tried to apply your discount code to an already discounted or bundled product — your code will not work as those products are already nicely priced. For the best value, we encourage you BYOB (Build Your Own Bundle) and try to value it at at least 35 CAD/ 75 USD to get free shipping too!
If you followed all these steps ^ and are still having trouble, please send us an email including your order number and discount code to email@example.com
Please refer to your individual products for Best Before (BB) dates.
With the exception of Mogambo, all our products are shelf stable at ambient temperature and have a shelf life of at least one year if stored and handled properly (i.e. cool dry place, no cross contamination, only clean dry spoons going in the jars!).
The condiments do not need to be refrigerated, however doing so can help to extend their freshness since we do not use preservatives.
All of the above applies to Mogambo, except that we recommend that you always refrigerate it after opening and consume it within 3 weeks. Mogambo has a shelf life of 6 months unopened if stored properly.
You bet! With the exception of the local, Canadian honey (from Niagara, Ontario!) in our Buzz Hot Honey, our products are vegan-friendly!
All ingredients are listed on individual product pages (scroll through the images on the product page)
Please contact us with any questions at firstname.lastname@example.org
Our products are naturally gluten-free. However, please keep in mind that we do not produce in a gluten-free facility so there is always a small risk of cross contamination.
We declare all ingredients on our product labels and on individual product pages on our website (scroll through the product images for this info).
Please visit individual product pages for a full list of ingredients, including allergen declarations where applicable. A summary is available further below — but please keep in mind that product labels and product pages contain the most up to date information.
Please keep in mind that we do not produce in an allergen-free facility so there is always a small risk of cross contamination.
Mustard — found in Mogambo
Sesame seeds — found in Ooomami
We do not add MSG to any of our products. We use ingredients like mushrooms and seaweed that contain higher levels of naturally-occurring free glutamate to add that savoury, umami goodness to Zing.
We are used to getting this question, since MSG use is typically associated with Asian flavours (although interestingly, you will find it everywhere, including some of your fave potato chip brands!) For the record — the Zing team has no issues with MSG, and we use it in our own home kitchens all the time. This narrative is not very straightforward and MSG often gets a bad rap, which in turn can perpetuate some harmful stereotypes. We won't get into it on an FAQ, but what we will say is that there is a lot of miscommunication and misinformation out there on this topic and encourage you to do some research to learn more about it!
Feel free to reach us at email@example.com if you'd like to chat.